An outstanding patient experience.

Welcome to Crescent Regional Hospital.

The impact of a great experience

At Crescent Regional Hospital, the patient experience is critical component to our success. When our patients form positive relationships with our doctors, they become more engaged in their own care. That is why understanding and working to improve the patient experience is critical.

We understand building trusted partnerships with our patients is important, as patients are more likely to ask questions and comply with recommended treatment plans.

Patient expectations regarding their "experience" have changed in the last several years. We know our patients are looking for exceptional engagement and experiences to tie in with strong clinical outcomes.

The Patient Portal

Thank you for choosing Crescent Medical Center at Lancaster as your provider of medical services.

In compliance with the federal government’s Meaningful Use Initiative, all hospitals will soon be required to provide patients (and/or a patient-authorized user) access to their patient record electronically. Having this electronic access through your personal, secured email will allow you as the patient the ability to review your medical record during your stay here at our facility. This access provides you with information, including but not limited to, medical procedures completed, medical history, medications taken, allergies, existing or developing medical conditions, etc. You can also download your confidential medical record to your own private computer for your personal records, as well aselectronically share your record with another medical professional of your choice if there is a need.

Upon your discharge from our hospital, the email address you shared with us during the registration process, will receive an auto-generated email from our electronic health record. This email will direct you to step-by-step instructions on how to access your personal medical record.

If you have any questions or concerns regarding this new initiative you can call us at Ph. 972-587-7300 and/or contact the Centers for Medicare and Medicaid Services website: http://cms.gov, and search “Meaningful Use.”

Accessing your account

To access your account or additional accounts at a later time, please visit:


Click here to download the PDF Patient Portal Guide.

Patient Liability Estimator

Need to know your costs ahead of time? Get estimates for select patient procedures and services below.

This added transparency can help you understand your financial obligations and get help with paying for costs before you even receive care. This estimating tool creates an estimate of the most common procedures provided at Crescent Regional Hospital.